Updated: April 2026

1. Introduction

Welcome to Sprout Labs! Please read these Terms of Service (the "Terms") carefully before using the services offered by Sprout Labs, Inc. ("we," "our," "us," or "Sprout Labs"). These Terms govern your access to and use of our website and all products and services we offer (collectively, the "Services"), including our AI-powered reading app and live 1:1 virtual tutoring with certified reading specialists.

• By accessing, downloading, installing, purchasing, or otherwise using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not accept these Terms, you may not use the Services.
• Persons under 18 years of age may use the Services only in conjunction with and under the supervision of a parent or legal guardian. By providing consent for your child's use of the Services, you agree to these Terms on their behalf.
• Your use of the Services is not contingent upon delivery of any future functionality or features, nor dependent on any oral or written statements regarding future functionality or features.
• Certain features of the Services may be subject to additional guidelines, terms, or rules posted in connection with those features. In the event of a conflict, those additional terms will govern with respect to the applicable feature.
• ARBITRATION NOTICE: EXCEPT AS OTHERWISE PROVIDED IN THE ARBITRATION CLAUSE BELOW, DISPUTES BETWEEN YOU AND SPROUT LABS WILL BE RESOLVED BY BINDING ARBITRATION AND YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS-ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

2. Description of Services

Sprout Labs offers two core services to families, provided directly to consumers:

Sprout's AI-Powered Reading App. Our app provides children with engaging, personalized reading instruction powered by artificial intelligence. The app delivers real-time, adaptive instruction, interactive reading activities, and progress monitoring to support your child's literacy development.

Live 1:1 Virtual Tutoring. Our expert trained reading specialists provide live, virtual 1:1 tutoring sessions conducted over video. These sessions are tailored to each child's individual needs.

3. Your Account

When registering for or using the Services, you will be asked to provide certain information including your name, email address, phone number, payment information, your child's first name, age, and grade level. ("Credentials"). Sprout Labs handles such information with care and security. Please review our Privacy Statement for details on how we collect, use, and protect your information.

You are solely responsible for maintaining the confidentiality of your Credentials and for all activity associated with your account. You agree to keep your account information accurate and up to date. Please notify us immediately at support@sproutlabs.com if you suspect unauthorized access to your account. Sprout Labs is not liable for any loss or damage resulting from your failure to protect your Credentials.

4. Subscription, Fees & Payment

YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW FOR SUCCESSIVE PERIODS OF THE SAME DURATION UNLESS CANCELED PRIOR TO THE RENEWAL DATE SHOWN IN YOUR ACCOUNT'S SUBSCRIPTION MANAGEMENT PAGE.

You remain solely responsible for all charges incurred through your account. We use a third-party payment processor (currently Stripe) to handle payment transactions. By submitting your payment information, you grant Sprout Labs the right to store and process your payment details through such third-party services. Sprout Labs is not responsible for any failures by a third party to adequately protect your information. All financial matters are subject to the applicable third-party provider's terms.

You are responsible for any applicable state and local sales taxes on your purchases. If we do not collect the applicable sales tax, you are responsible for any applicable use taxes.

We will not be liable for unauthorized charges made by your children or others. You may report unauthorized use to us and we will take commercially reasonable steps to help prevent future unauthorized transactions.

5. Cancellation & Refunds

You may cancel your subscription at any time through your account's subscription management page or by contacting us at support@sproutlabs.com. These Terms will remain in effect for the duration of your paid subscription period. No refunds will be issued for any subscription period already paid.

Upon cancellation, your access to the Services will continue through the end of your current billing period.

6. Live Tutoring Sessions – Scheduling & Cancellation Policy

The following policy applies to all live 1:1 virtual sessions with a Sprout Labs reading specialist, including tutoring sessions, assessments, and parent consultations.

Cancellation Notice: You must provide at least 48 hours advance notice to cancel a scheduled session.

No-Show Policy: Arriving more than 15 minutes late to your scheduled session will be considered a no-show and the session will be forfeited.

Rescheduling: We recommend providing your reading specialist with at least one week's notice for any rescheduling due to vacations, appointments, or other planned changes.

Cancellation Limit: Only one cancellation is permitted every three (3) months.

Device Requirements: Tutoring sessions and assessments must take place on a computer or tablet device. Sprout Labs is unable to provide these services on a mobile phone.

By scheduling a live session, you acknowledge that you understand and accept these policies.

7. License to Use Services

Sprout Labs grants you a personal, non-exclusive, non-transferable, revocable license to access and use the Services solely for your personal, non-commercial use in the manner permitted by these Terms.

You may not (and may not permit anyone else to):

• Copy, modify, create derivative works from, reverse engineer, decompile, or otherwise attempt to extract the source code of the Services or any part thereof.
• Disable or attempt to circumvent any security mechanisms used by the Services.
• Engage in any activity that interferes with or disrupts the Services or the servers and networks connected to the Services.
• Rent, lease, sublicense, or otherwise provide access to the Services to any third party.
• Use any robot, spider, scraper, or other automated means to access or index the Services.
• Use the Services to develop or offer a competing product or service.

8. Sprout Labs' Intellectual Property

All right, title, and interest in and to the Services, including all underlying technology, content, software, AI models, source code, images, and trademarks (collectively, the "Sprout Labs IP"), is and shall remain the sole and exclusive property of Sprout Labs or its licensors. The Services are licensed, not sold, to you.

Sprout Labs retains all rights, title, and interest in and to any machine learning models, algorithms, or derivative works developed or trained using aggregated or de-identified user data in connection with our Services, consistent with our Privacy Statement. You do not acquire any rights in such models or outputs.

You hereby grant Sprout Labs a royalty-free, perpetual, worldwide, non-exclusive, irrevocable right to incorporate into the Services any suggestions, enhancements, recommendations, or other feedback you provide, without restriction or obligation.

9. Privacy & Student Data

Protecting your child's privacy is a top priority. Our full Privacy Statement is available on our website (www.sproutlabs.com). By using the Services, you agree to our data practices as described therein.

With respect to child educational records, Sprout Labs commits to the following:

• Information obtained about your child remains under your control. Parents and guardians retain full ownership rights to personal information and educational records they provide to Sprout Labs.
• We will not use information about your child for any purpose other than providing and improving the Services, as permitted by this Agreement and our Privacy Statement.
• Sprout Labs prohibits using personally identifiable information about children for targeted advertising.
• Parents and guardians may review and request corrections to their child's records by contacting support@sproutlabs.com.
• We will delete or de-identify your child's personal information upon your written request.
• Sprout Labs is committed to maintaining the security and confidentiality of child records. In the event of a data breach, we will adhere to applicable federal and state breach notification requirements and notify affected parties promptly.
• Sprout Labs will work to ensure compliance with the Children's Online Privacy Protection Act (COPPA) as applicable.

10. Your Content

You may submit, upload, or otherwise provide information, data, and content through the Services ("User Content"). You represent and warrant that you have all necessary rights to submit User Content and that it does not infringe any third-party rights.

By submitting User Content, you grant Sprout Labs a worldwide, non-exclusive, royalty-free license to use and store that content solely for the purpose of providing and improving the Services, in accordance with our Privacy Policy. You are solely responsible for your User Content.

You agree not to submit any content that is unlawful, harmful to minors, abusive, defamatory, infringing, or otherwise objectionable. Sprout Labs reserves the right to remove any User Content that violates these Terms.

11. Third-Party Links & Software

The Services may contain links to third-party websites or resources. Sprout Labs has no control over such sites and is not responsible for their content, privacy practices, or availability. We encourage you to review the privacy policies of any third-party sites you visit.

12. Modifications & Termination

Sprout Labs is constantly working to improve our Services. We reserve the right to modify or discontinue the Services, temporarily or permanently, at any time with or without notice.

• You may terminate these Terms at any time by canceling your account. No refunds will be issued for subscription periods already paid.
• Sprout Labs may, in its sole discretion, suspend or terminate your account or access to the Services at any time without prior notice.
• Upon termination, you are responsible for exporting any User Content you wish to retain. We will endeavor to provide a reasonable opportunity to do so before deleting your data.
• Provisions that by their nature should survive termination will do so, including ownership, disclaimers, and limitations of liability.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms to our website or via email. By continuing to use the Services after changes become effective, you agree to the revised Terms. If you do not agree, please stop using the Services.

14. Disclaimer of Warranties

ALL CONTENT PROVIDED THROUGH THE SPROUT LABS SERVICES IS FOR EDUCATIONAL AND INFORMATIONAL PURPOSES ONLY. YOU ARE SOLELY RESPONSIBLE FOR DETERMINING THE SUITABILITY OF OUR SERVICES FOR YOUR CHILD.

ALL SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SPROUT LABS DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY DEFECTS WILL BE CORRECTED. YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK.

15. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SPROUT LABS AND ITS AFFILIATES, OFFICERS, EMPLOYEES, LICENSORS, AND SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA, OR LOSS OF GOODWILL, HOWEVER CAUSED.

IN NO EVENT WILL SPROUT LABS' TOTAL LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE GREATER OF (A) THE AMOUNT YOU ACTUALLY PAID FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE INCIDENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED DOLLARS ($100.00).

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY.

16. Indemnification

You agree to defend, indemnify, and hold harmless Sprout Labs and its affiliates, officers, directors, employees, agents, licensors, and suppliers from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to (i) your breach of these Terms, (ii) your use of the Services, (iii) your violation of any applicable law or regulation, or (iv) your User Content.

17. Copyright Policy (DMCA)

We respect the intellectual property rights of others and expect our users to do the same. If you believe your copyrighted work has been infringed through our Services, please send a notice to info@sproutlabs.com that includes:

• Identification of the copyrighted work you believe has been infringed.
• Identification of the material you claim is infringing and its location within our Services.
• Your name, mailing address, telephone number, and email address.
• A statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
• A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on their behalf.

18. Dispute Resolution

Please read this section carefully. It requires you to resolve most disputes through binding arbitration rather than in court.

In the event that any dispute arises out of or relates to these Terms or the Services, the parties agree to first attempt resolution through good faith direct negotiation. If a dispute cannot be resolved through negotiation, it will be finally settled by binding arbitration in Norfolk County, Massachusetts, in accordance with the Streamlined Arbitration Rules and Procedures of Judicial Arbitration and Mediation Services, Inc. ("JAMS") by one commercial arbitrator with substantial experience in resolving intellectual property and commercial contract disputes.

Judgment on any arbitration award may be entered in any court of competent jurisdiction. Either party retains the right to seek injunctive or other equitable relief at any time from any court of competent jurisdiction.

ANY DISPUTE RESOLUTION PROCEEDING SHALL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS. CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED. BY AGREEING TO THESE TERMS, YOU AND SPROUT LABS ARE EACH WAIVING THE RIGHT TO TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.

You have the right to opt out of binding arbitration within 30 days of first accepting these Terms by emailing us at support@sproutlabs.com with your full name and a clear statement of your intent to opt out.

19. General

These Terms, together with our Privacy Statement, constitute the entire agreement between you and Sprout Labs regarding the Services and supersede all prior and contemporaneous agreements.

If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force.

You may not assign these Terms or any rights hereunder without Sprout Labs' prior written consent. Sprout Labs may assign its rights and obligations without your consent.

Sprout Labs' failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

20. Contact Us

If you have questions about these Terms, wish to make a complaint, or need to reach us for any reason, please contact us at:

Sprout Labs, Inc.
Email: support@sproutlabs.com
Phone: 1 (781) 498-6007
Website: www.sproutlabs.com
Address: 163 Highland Ave, #1077, Needham, MA 02494

By using the Services, you agree that any notices or other communications we send electronically will satisfy any legal requirement that such communications be in writing.